予約が取れません/ I Can't Make a Reservation

*English follows below.

ご予約が取れないというご連絡を多数いただいており、お客様にはご不便をおかけしております。

OMAKASE掲載店舗はいずれも人気店となり、いわゆる「一見さんお断り｣の店舗もございますが、一定の条件、一定のアルゴリズムの元、新規でも一部の席の門戸が開いております。

従来ですと、1日中電話をしてもつながらなかったり、つながっても予約が埋まっていたりという状況でしたので、少しでも店舗とお客様の負担を減らせればと、予約方法の変更に挑戦しております。

ご予約希望者数に対して、ご用意できる席数が極端に少ないという状況ですので、予約が叶わない可能性のほうが高くなってしまうものにはなりますが、取れる可能性が0ということではありません。

中々予約に至れない場合、お客様にはご負担をかけることもありますが、それだけの人気店にご利用いただいておりますので、引き続きトライして頂けますと幸いです。

=======ENGLISH============

We are sorry for the inconvenience to our customers, as we have been receiving many calls from customers who have been unable to make reservations.

All of the restaurants on OMAKASE have become very popular, and some of them have a "No first time customers" policy, but with certain conditions and algorithms, some seats are now open to new customers.

In the past, you could not get through on the phone all day long, or even if you did, the phone was already booked up. So we are trying to change our reservation system in order to reduce the burden on our restaurants and customers.

Since the number of seats available is extremely small compared to the number of people wishing to make a reservation, the possibility of not being able to make a reservation is higher, but it does not mean that the possibility of getting a reservation is zero.

In the event that we are unable to make a reservation, it may be a burden to our customers, but we would appreciate it if you would continue to try, as this is how popular our restaurants are.